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Inbound Admin Advisor

2255

Negotiable

Buckinghamshire, United Kingdom

Health, Nursing

Permanent | Flexible

20/03/2024

Not specified

I’m looking for an Inbound Admin Advisor for a leading Medical Equipment Supplier and Manufacturer based in High Wycombe. My client is associated with a world leading manufacturer and stock and supply over 35,000 products.

As a Sales Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels. You will confidently liaise with different departments and communicate to higher levels within the business.

  • Determine customer requirements and identify the best solutions in-line with company processes and procedures.
  • Process customer orders via calls, emails or web orders.
  • Accurately process and manage enquiries, quotes, sales orders and invoices.
  • To charge the correct carriage as applicable.
  • Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.
  • To pro-actively promote new products and support the customer’s needs and requirements.
  • To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
  • Collaborate with Sale Reps to continuously improve customer service and sales growth.

Salary                    £22K-£25K + Bonus

Hours                    8.30 – 17.00 + overtime available

Location               High Wycombe (Office based)   

 

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